Help & order status

Every order is printed in Spain, by hand, one by one. It ships within 2 working days of your order (weekend orders start on Monday). We email you when it goes into production and again, with the tracking link, as soon as it ships.

From dispatch: Spain 2–4 working days, rest of Europe 4–8 and the UK 5–10. In very busy periods (Christmas, start of the season) it can take a day or two longer.

Tap “View my order”, enter the email you used to buy and you’ll get a code. You’ll see all your orders with their status and, once shipped, the tracking link. It’s also in your shipping email.

Check your spam or “Promotions” folder. If you bought with another email, try that one in “View my order”. If it still doesn’t show up, email us with your order number.

It’s normal for the carrier to take 24–48 h to scan the parcel after it ships. If there’s no movement after 4 working days, email us and we’ll check.

Email us with your order number. We’ll check with the carrier and sort it out for you.

Yes, if we haven’t printed it yet. Email us as soon as possible with your order number and the exact change. If it’s already in production, we’ll tell you the options.

Email us as soon as possible with your order number and the correct address. If it hasn’t shipped yet, we’ll change it.

Gifts (extra stickers, “Double your order”, Mystery Box) come in the same envelope as the rest of your order. They don’t arrive separately.

1. Clean and dry the boot. 2. Peel off the backing and place the sticker. 3. Rub firmly for 15 seconds. 4. Slowly peel off the clear top film.

Yes. It’s UV DTF printing and water-resistant: you can play in the rain and wipe your boots with a damp cloth.

Sorry about that. Send us a photo and your order number and we’ll reprint and resend it free of charge.